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Privacy Policy

Last updated: 23/09/2026

1. Who We Are
This Privacy Policy explains how Shenzhen Aita Technology Co., Ltd. (“Aita,” “we,” “us,” or “our”) collects, uses, stores, discloses and protects personal information when you visit our website, contact us, submit a request for quotation, or communicate with us about headphone OEM/ODM products and services.
 

Controller / business details​

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This Policy applies to our website, product pages, contact pages, request-for-quotation forms, uploaded files, and related business communications. It does not apply to websites, platforms or services operated by third parties, even if we link to them.

2. Personal Information We Collect
We collect only information that is reasonably necessary for the purposes described in this Policy.

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2.1 Information you provide to us​

​Depending on how you interact with us, we may collect:

  • name and job title;

  • company name and business contact details;

  • business email address, telephone number, WhatsApp or other contact details;

  • country, region, target market and preferred language;

  • product or model of interest;

  • estimated order quantity and expected order date;

  • OEM/ODM, branding, packaging, colour or configuration requirements;

  • messages, quotation requests and other correspondence;

  • information included in attachments or project files that you choose to send;

  • information needed to respond to privacy requests;

  • marketing preferences and consent records.

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Please do not send passwords, government identification numbers, payment-card information, health information, biometric information, precise location information or other sensitive personal information through an ordinary inquiry form unless we specifically request it through an appropriate secure process.

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2.2 Information collected automatically
When you visit our website, we or our service providers may automatically collect limited technical information, such as:

  • IP address;

  • browser type and version;

  • device type and operating system;

  • referring website or campaign source;

  • pages viewed and links clicked;

  • date, time and duration of visits;

  • approximate location derived from an IP address;

  • security, error and diagnostic logs;

  • cookie identifiers and similar technologies, where enabled.

The exact information collected depends on the website platform, hosting provider, analytics tools, security tools and cookie settings actually used on the live website.

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2.3 Information from other sources

We may receive business contact information from:

  • your employer or colleagues;

  • publicly available business directories or company websites;

  • trade-show, supplier or business-networking contacts;

  • service providers supporting our marketing, CRM or customer communications;

  • another person who refers you to us.

​Where required by applicable law, we will provide additional information about the source and use of information collected indirectly.

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3. How We Use Personal Information
We may use personal information to:

  1. respond to product, OEM/ODM, contact and quotation inquiries;

  2. evaluate project requirements, product suitability and manufacturing feasibility;

  3. prepare quotations, samples, specifications or other requested information;

  4. communicate with you about an active business inquiry or relationship;

  5. manage and improve our website, content, accessibility and user experience;

  6. maintain website security, prevent abuse and investigate technical incidents;

  7. authenticate, route and protect inquiry forms and uploaded files;

  8. maintain business, accounting, legal and compliance records;

  9. establish, exercise or defend legal claims;

  10. send business or marketing communications where permitted and where the required consent or other legal basis exists;

  11. comply with applicable law, court orders, regulatory requests and lawful government instructions.

We will not use personal information for materially incompatible purposes without providing additional notice or obtaining consent where required.

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4. Legal Bases for Processing

Where the GDPR, UK GDPR or another law requiring a legal basis applies, we may rely on the following bases:​

Purpose

Typical information

Legal basis

Responding to enquiries and preparing requested quotations

Name, company, email address, target market, estimated quantity, project requirements and message

Where the GDPR applies: our legitimate interests in responding to business enquiries and managing business relationships (Article 6(1)(f)); taking steps at your request before entering into a contract with you, where applicable (Article 6(1)(b)).

Managing an ongoing business relationship

Contact, project and correspondence information

Contract performance or legitimate interests

Website operation and security

IP address, device information, logs and technical data

Legitimate interests, legal obligations or consent where required

Analytics and service improvement

Cookie identifiers, usage and device information

Consent where required; otherwise legitimate interests only where legally permitted

Marketing communications

Contact details and marketing preferences

Consent or another legally permitted basis

Legal and regulatory compliance

Relevant business and communication records

Legal obligation or legitimate interests

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing carried out lawfully before withdrawal.

For individuals in China, we process personal information only where permitted by applicable law, including consent, necessity for entering into or performing a contract, legal obligations, or other legally permitted circumstances.

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5. How We Share Personal Information
We may disclose personal information to the following categories of recipients when reasonably necessary:​

  • website hosting and infrastructure providers;

  • form, email, customer relationship management and communication providers;

  • cloud storage, file-transfer and backup providers;

  • analytics, performance and website security providers;

  • CAPTCHA, fraud-prevention and abuse-detection providers;

  • IT, maintenance and technical-support providers;

  • logistics, sampling, manufacturing or project-support partners where necessary for your request;

  • professional advisers, auditors, insurers and legal counsel;

  • government authorities, courts, regulators or law-enforcement bodies where legally required;

  • a buyer, investor or successor involved in a merger, acquisition, restructuring or sale of assets.

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We require service providers that process personal information for us to use appropriate confidentiality and security controls and to process information only for authorized purposes.

Enquiries are handled by our internal team. We do not pass enquiry records to external sales agents, outsourced enquiry handlers or additional CRM platforms. We use Wix and our email service to receive and manage these communications. We do not sell personal information or use customer information for advertising targeting or remarketing.

We use Wix to host and operate this website and process enquiry-form submissions. Wix’s handling of site-visitor information is described in its Privacy Policy and Data Processing Agreement.

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6. Cookies and Similar Technologies

Our website may use cookies, pixels, local storage or similar technologies.

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Category

Purpose

Strictly necessary

Website security, navigation, session management and form operation

Preference

Remembering language, display or consent choices

Analytics

Understanding page performance and aggregated usage

Marketing or advertising

Measuring campaigns or displaying interest-based advertising, if enabled

Strictly necessary technologies may operate without consent where legally permitted. Non-essential cookies and similar technologies will be used only with consent where required by law.

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This website uses Wix services, which use cookies and similar technologies for functions such as security and website operation. Browser settings allow you to manage stored cookies. Blocking cookies may affect website functionality.

7. Data Retention

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy.

For enquiries that do not lead to an ongoing project or customer relationship, we will retain the enquiry records for up to 12 months after our last substantive communication about the enquiry, and delete or irreversibly anonymise them sooner if they are no longer needed.

If an enquiry develops into a project, order or customer relationship, we retain relevant records for as long as necessary to fulfil that relationship and provide applicable after-sales or warranty support. Contract, invoice and other records subject to legal retention requirements are retained for the applicable statutory period.

Longer retention is limited to information that we are legally required to keep or lawfully need for a specific dispute or legal claim. Such information will be retained only for as long as that requirement or need continues.

We will regularly review retained information and securely delete or irreversibly anonymise it when the applicable retention period or purpose ends. For questions about retention or to request deletion, contact sft3234@cayuan.com.

8. International Data Transfers

Our business is based in Shenzhen, China, and this website uses Wix for hosting and enquiry-form processing. Wix describes its data-processing arrangements in its Data Processing Agreement.

9. Your Privacy Rights

Depending on where you live and which law applies, you may have the right to:

  • know whether we process your personal information;

  • access or obtain a copy of your personal information;

  • correct inaccurate or incomplete information;

  • request deletion of personal information;

  • request restriction of processing;

  • object to processing based on legitimate interests;

  • withdraw consent;

  • receive certain information in a portable format;

  • object to direct marketing;

  • complain to a data protection or privacy authority;

  • request information about recipients and international transfers;

  • request an explanation of certain automated processing.

To exercise a right, contact us using the details in Section 14. We may need to verify your identity and authority before completing a request. We will respond within the period required by applicable law.

We will not discriminate against you for exercising a privacy right. We may lawfully refuse or limit a request where an exception applies, and we will explain the reason where required.

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9.1 California residents

If the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies to you, you may have the right to:

  • know or access the categories and specific pieces of personal information we collect;

  • know the purposes for which personal information is collected or used;

  • know the categories of sources and recipients;

  • request correction;

  • request deletion;

  • opt out of the sale or sharing of personal information, where applicable;

  • limit the use or disclosure of sensitive personal information, where applicable;

  • receive equal treatment for exercising your rights;

  • use an authorized agent where permitted by law.

  • To submit a privacy request, please email sft3234@cayuan.com.

We do not knowingly sell or share the personal information of consumers under 16. 

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9.2 Individuals in China

Where the Personal Information Protection Law of the People’s Republic of China applies, individuals may have rights including:

  • the right to know and decide how personal information is processed;

  • the right to restrict or refuse processing;

  • the right to access and copy personal information;

  • the right to request correction;

  • the right to request deletion where legally applicable;

  • the right to withdraw consent;

  • the right to request an explanation of processing rules;

  • the right to seek assistance from relevant authorities.

Requests may be submitted to the contact in Section 14. We will process requests in accordance with applicable Chinese law and may verify identity before responding.

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10. Security

We use reasonable administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, loss and destruction.

No internet transmission or storage system is completely secure. You should use appropriate caution when sending business information or attachments online. If a security incident occurs, we will take the steps required by applicable law, which may include investigation, mitigation, notification and cooperation with regulators or affected individuals.

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11. Automated Decision-Making and Profiling

We do not use personal information to make decisions that produce legal or similarly significant effects through solely automated processing.

If this changes, we will provide the disclosures and safeguards required by applicable law, including information about the logic involved and available rights to request human review where applicable.

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12. Children’s Privacy

Our website is designed for business users, brands, importers, distributors and other professional contacts. It is not directed to children under 13, or any higher minimum age required by local law.

We do not knowingly collect personal information from children through the website. If you believe a child has provided personal information to us, contact us so that we can review and delete it where appropriate.

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13. Third-Party Websites and Services

Our website may contain links to third-party websites, social-media pages, communication services or external platforms. We are not responsible for the privacy practices, security or content of those third parties.

You should review the privacy notices of any third-party service before providing personal information or using its features.

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14. Contact Us

For questions, requests or complaints about this Privacy Policy or our handling of personal information, contact:

Shenzhen Aita Technology Co., Ltd.
Address: Xintang 3rd Industrial Zone, Dakang Village, Henggang, Shenzhen, China
Email: sft3234@cayuan.com
General business email: sft3234@cayuan.com
Telephone: 86-755-28630915

If you are located in the EEA, UK, China, California or another jurisdiction with a supervisory or regulatory authority, you may also complain to that authority where permitted by law.

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15. Changes to This Policy

We may update this Privacy Policy when our website, services, data practices or legal obligations change.

When we make material changes, we will update the “Last updated” date and provide additional notice where required. The revised Policy will apply from its stated effective date.

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